FAQ

What payment method does Symphony in Brass accept?

• We currently accept your order via telephone and email.
• Visa / Master Card / Interac Email Money Transfer / Amex
• DO NOT EMAIL YOUR CREDIT CARD INFORMATION since email information does not go through our secure pipeline and does not get encrypted.
   

Shipping Enquiries

• We provide global shipping service for your convenience.  To get a shipping and handling quote for the items that you are interested, please contact us with your shipping address and let us know your shipping preference.  We will get back to you with the details since each product, country and carrier has different restrictions on packing, weight and size.
  
• For a small volume of goods, the most economical choice is Canada Post which provides a surface, air and speed post services.  Your preferred choice of logistic company is also welcomed. 

Returns

• If you have changed your mind about your purchase, which is in good and saleable condition, please notify us within 14 days of purchase.
• No refunds / exchanges on jewellery, special requests and shipping.